Bill Payne, Chief Executive of Metropolitan Housing Partnership, introduces MHP’s new vision and values.

The six member organisations that comprise MHP are uniting together under one shared vision and one set of values. Our vision and values will strengthen understanding of the benefits and skills we gain from being part of this Partnership and show how we will meet our customers’ needs and the challenges of the future.

It’s important to know where we have come from to understand where we want to be.

Where we started

We’ve come a long way since 1957 when The Metropolitan Coloured People’s Housing Association was registered to meet the needs of immigrants and help them to find decent accommodation.

From our first three terraced properties in Hackney we now have a turnover of c£230 million and manage 35,500 homes, providing a diverse range of services, including care and support, to over 80,000 customers.

Where we are now
We are experts in delivering large scale regeneration programmes and award-winning homes, including construction of the first commercially developed Code Level 6 zero carbon sustainable homes in England.

At the core of everything we do is our commitment to listening to what our customers want. Effective customer and service user involvement enables us to share information, ideas and decisions to achieve excellent standards of service and good value for money.

Together we help improve the lives of thousands of people everyday. Our work helps to build communities, not just places to live, and we add extra value as a diverse social business.

Our future

We wanted our vision and values to reflect the positive impact and change we help create on individual lives, within the communities in which we work.

Our vision is simple and clear and our values are the foundations of our Partnership and the cornerstones from which we intend to grow.

This is our vision:
In all that we do, wherever we work, we are – ‘Improving Life Together’.

These are our values:

• We put our customers first and at the heart of everything we do.
• We deliver best quality services with the resources that we have available. Seeking continuous improvement and looking for new best practice with a locally focused solution to meet local demands.
• We are business effective and aim to be viewed externally with respect, and as experts within our sectors of operation.
• Finally, but not lastly, we have care and concern for our employees, our goal is to have happy people in the right place, with the best tools, doing the right job.

At MHP we dare to be different, we celebrate diversity and refuse to shy away from the most challenging work within the housing sector. We go beyond bricks and mortar, and our new vision and values reflect this.