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Performance
See how we are performing in the key areas of our service delivery.
Performance Indicator |
Year end 08/09 |
Nov-09 |
Dec-09 |
Jan-10 |
Target |
Peer group quartile |
Are we on target? |
Are we getting better? |
|
 |
% of routine repairs completed on time | 87.1% |
90.9% |
90.4% |
87.6% |
97.0% |
|  |
|
|
% overall satisfaction with repairs service | 91.6% |
89.0% |
92.0% |
90.4% |
95.0% |
n/a |
| |
 |
Calls per 100 homes | 129 |
98 |
92 |
106 |
73 |
n/a |
|  |
|
Gas safety - % appliances with overdue gas check | 6.23% |
2.19% |
0.75% |
0.90% |
0.50% |
| |
|
|
Gas safety - % non compliance with MHP gas servicing procedure | 5.46% |
0.61% |
0.40% |
0.56% |
0.00% |
n/a |
| |
|
Average SAP rating for homes | 76.8 |
68.0729 |
68.117 |
68.1477 |
67.6658 |
 |
|
|
|
% of homes failing Decent Homes Standard by 2010 | 16.90% |
13.07% |
12.53% |
4.25% |
5.00% |
|
|
|
| Proportion of general needs properties that are empty | 2.97% |
3.37% |
3.18% |
3.22% |
1.65% |
|  |
|
 |
% General needs rent arrears | 6.28% |
6.51% |
6.82% |
6.55% |
5.75% |
| |
|
|
If you require more detailed information please contact our Policy and Performance team
Metropolitan Housing Partnership is a unique network of locally focused member organisations working together to provide housing, regeneration, community, care and support services.