Performance reporting as at the end of July 2010

Performance Indicator		Year end 09/10	May-10	June-10	July-10	Target 10-11 March	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time	85.0%	91.8%	92.0%	95.3%	97.0%	4th
	% overall satisfaction with repairs service	81.0%	82.0%	75.4%	71.2%	82.0%	n/a
	Calls per 100 homes	124	69	78	77	78	n/a
	Gas safety - % appliances with overdue gas check	0.61%	0.84%	0.48%	0.58%	0.00%	n/a
	Gas safety - % non compliance with MHP gas servicing procedure	0.41%	0.33%	0.09%	0.15%	0.00%	n/a
	Average SAP rating for homes	68.2	68.34	68.36	68.40	70.33	3rd
	% of homes failing Decent Homes Standard by 2010	3.80%	8.89%	5.89%	5.44%	0% end 2010	2nd
	Proportion of general needs properties that are empty	2.98%	2.66%	2.59%	2.57%	1.63%	n/a
	% General needs rent arrears	6.33%	6.72%	6.56%	6.49%	5.63%	4th

	Are we getting better (based on last three months)?		Are we on target?
	Performance has improved.		Meeting or exceeding our target.
	Performance has remained the same.		Marginally outside target.
	Performance has deteriorated.		Significantly outside target.

If you require more detailed information please contact our Performance and Research team