Mike Peck, Head of Customer Services, Spirita

Tell us about yourself

I was appointed Customer Services Manager at Rushcliffe Homes in January 2003 and as Head of Customer Services of Spirita at the time of the merger (2007).

What do you do in your position at MHP?

My responsibilities embrace the Customer Services and Income teams across three sites. I am committed to ensuring the highest possible standards in service delivery and my aim is to establish a first class service centre with high ideals, high standards and high expectations.

I am part of the team which is overseeing the setting up of a bespoke service centre, and am currently working hard to ensure excellence in service delivery and a focus on people-valuing skills.

The best thing about my job is the people. The overwhelming majority of those I come into contact with - especially colleagues – are a pleasure to work with and to serve.

Why did you choose to work for MHP?

It’s important to me to try to make a difference to people’s lives. I subscribe to the motto ”Service Before Self”. So I am flattered that MHP chose me, when others may well have put me out to grass.

I previously worked as the head of a large comprehensive school in the Lake District and as a professional football referee. No abuse you can direct at me now compares in any way to the abuse I used to get on the football field! Some of it, I might add, was very humorous (eg, “Eh ref, do you realise you’ve got your head on upside down?”). There we go.

How do you spend your free time?

I love my sport – for an old man. I still play squash and badminton, and I watch cricket and horse racing. My family are my joy and my kids believe I’m a soft touch when it comes to lending them money…which I never get back.