Performance

Performance Indicator		Year end 08/09	Oct-09	Nov-09	Dec-09	Target 09-10	Peer group quartile	Are we on target?	Are we getting better?
	% of routine repairs completed on time
	% overall satisfaction with repairs service
	Calls per 100 homes
	Gas safety - % appliances with overdue gas check
	Gas safety - % non compliance with MHP gas servicing procedure
	Average SAP rating for homes
	% of homes failing Decent Homes Standard by 2010
	Proportion of general needs properties that are empty
	% General needs rent arrears

	Are we getting better (based on last three months)?		Are we on target?
	Performance has improved.		Meeting or exceeding our target.
	Performance has remained the same.		Marginally outside target.
	Performance has deteriorated.		Significantly outside target.