National Residents Group

The National Resident Group (NRG) is formed from Metropolitan Housing Partnership (MHP) residents and service users across the English regions in which we operate. It’s role is to:

Monitor MHP performance and make improvement recommendations;
comment and make recommendations following consideration of reports from MHP Board;
scrutinise MHP’s approach to involving customers, assess the impact of involvement outcomes beneficial to customers and the business, assess the value for money this offers and shape the service accordingly;
ensure that new customer facing policies, policy reviews and services are shaped around customer needs and profile;
provide a way for MHP customers to raise concerns with the regulator once internal resolution processes have been exhausted.

The NRG meets bi-monthly in London, Nottingham and Cambridge and is made up of 12 customers receiving MHP housing and/or care or support services. Members are selected through a recruitment process on their ability to constructively challenge and to represent the views of our diverse customer profile.

All of their agendas and reports, as well as terms of reference are available on the NRG website.

MHP is changing

We are changing the way we provide our services to you. By improving the way we are organised, we can deliver better services for less money.